Seller Policy

Seller Policy Last updated: April 5, 2023
The Seller Policy is incorporated and forms part of the Terms of Service.  ‍




KIN’s app provides step by step instructions to easily list your item for sale. If you have issues or questions listing your item, please contact for assistance. ‍



We require clear photos that follow our photo guidelines. The photos you upload must be of the guitars in your possession that you intend to sell and ship. Any issues such as damage or flaws should be clearly photographed. Here are our photo guidelines: The guitar, case, papers etc. must be shown in a full, clear view. The guitar must be fully visible within the frame of the photo. Photos that are too dark will be rejected. We recommend taking photos in bright lighting conditions, such as under direct sunlight. Guitar details (e.g., brand, neck, electronics, case, etc.) must be fully readable. Do not include other objects or distracting patterns or items in the photo with the guitar. You must satisfy the listing requirements for number of photos and photo angles.  Do not include any personal information in photos you wish to keep private. ‍



Tap the Sell tab, then tap Listings to select the guitars you’d like to edit. Once you’ve selected the guitars, you will be taken to your listing where you can edit all the information about the guitar including price, photos, condition, etc. Please make sure to save your changes. ‍



Congrats! First, as a seller, you have 24 hours to confirm the order. If you do not confirm the order within 24 hours, the order will be canceled and your standing with KIN will be adversely affected. Once you confirm, we’ll then send you a prepaid, pre-addressed shipping label. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track. Remember, items must be shipped in the same condition in which they were originally listed. The seller is responsible for keeping all information in the listing current and accurate. If a guitar is purchased by a buyer but the listing is no longer accurate, that could adversely affect the seller’s status with KIN at KIN’s sole discretion. ‍



We aim to provide our customers with the best possible experience when buying on KIN, thus we strongly discourage sellers from declining a sale. If the seller cannot fulfill an order that a buyer has made, the seller must decline the sale on the Confirm Order tab as soon as possible. Please note: Canceled orders or incorrectly fulfilled orders may affect your seller status and could lead to a higher commission fee or suspension from KIN. Sellers should keep their listings as up to date as possible and remove stale listings in order to avoid cancellations and orders that cannot be fulfilled correctly.  ‍




Once you receive the prepaid shipping label, follow the instructions below to complete the sale:

  1. Print out your shipping label.
  2. Use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on the app. If you do not use the prepaid shipping label provided by KIN, KIN will not be liable for any lost, missing, or damaged items. ‍
  3. Grab two new, sturdy boxes (double boxing is required for insurance purposes). ‍
  4. Mark the outside of the case with a small mark so that you can identify if your case has been switched. When making this mark, do not make it obvious to others; use initials or tracking number or even a company stamp. This cannot be reproduced and would make it easier to determine the nature of the claim. ‍
  5. Pack the inner case into the larger outer case.
  6. If you are reusing a container to ship your items to us, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays. ‍
  7. Tape the shipping label to the outer case. ‍
  8. Schedule a pick-up or drop your package off at an authorized shipping facility. ‍
  9. Drop the package off with the courier listed on the prepaid shipping label within 2 business days of the order being placed. KIN will not be liable for packages that are tendered to the applicable courier via on-site pickup or third-party access points (e.g., Staples, CVS Pharmacy, UPS Access Point Drop-off Lockers, etc.). Please note that Staples and other third-party mail ship service centers no longer update tracking while scanning packages. Please drop off packages at the courier’s designated store to ensure tracking is updated on time.
  10. An overnight shipment made Friday, Saturday, or after-hours Thursday with delivery designated for Monday, or made on the eve of any holiday that cannot be designated for next-day delivery can only be insured up to $10,000. Therefore, if the sale price of your guitar is greater than $10,000, wait until an opportunity to ship the guitar with next day delivery, otherwise you, the seller, risk inadequate coverage.  
  11. Once the package is dropped off and scanned by the courier, mark the order as “Dropped Off” in the app. Please retain a copy of your drop-off receipt until your package is scanned as received at a KIN facility. KIN will not be liable for any lost, missing, or damaged items that do not leave the drop-off location according to the tracking number.  
  12. If KIN has not received the package 5 business days after shipping, then we reserve the right to cancel the sale, the buyer will be refunded, and the guitar will be returned to you but you will be charged for shipping both ways. If KIN never receives the package, you must provide a drop-off receipt showing the original drop-off date to KIN for KIN to consider whether it will initiate a missing package investigation with the courier. A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements.
  13. You must ship each sale made on the app separately. This means that each individual guitar must be placed in a separate package using the prepaid shipping label provided for that specific sale. If you include additional items or anything else in a shipping case other than the item corresponding to the prepaid shipping label in the shipping container, your seller status may be adversely affected and you may be suspended from selling. We are not liable for any items that you include in the package case other than the items that correspond to the shipping label. ‍ You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada if your return address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost merchandise.  

If your sale is not confirmed within 24 hours of the order being placed and/or shipped within 2 business days of the order being placed, KIN reserves the right to cancel the sale and charge the seller for any costs or fees that were assumed by KIN. ‍
If your items are delivered to a KIN facility after the order has been canceled, the seller will be invoiced for the shipping and handling and the items will be sent back. ‍
Items returned to the seller for whatever reason will only be sent to the return address indicated on your profile in the app at the time we process your return. ‍

If you do not use the prepaid shipping label provided by KIN, KIN will not be liable for any lost, missing or damaged items. KIN is not responsible for items that are not shipped in strict compliance with the guidelines set forth above. ‍



Your prepaid, pre-addressed shipping label will be sent to you via email once the sale has been confirmed, or in the case of some payment methods (i.e. wire transfer), once the payment is received by KIN. Please use this to avoid any tracking errors and delays with earnings. ‍



To ensure all guitars sold on KIN are authentic, sellers are required to send their guitars to us for verification by our specialists before being sent to the buyer. Once your guitar has been authenticated, we'll deposit your earnings into your account and they will be available 2 business days later for payout. Payout is an ACH transfer which will take up to 5 business days. ‍



Please make sure not to include items unrelated to your order in your shipping container. We will not be liable for any items that you send to us that are unrelated to the order referenced on the shipping label. ‍



If you provide a counterfeit or inauthentic guitar, or one that otherwise does not match the description provided in your listing, or if you otherwise attempt to defraud any buyers or KIN, KIN reserves the right to do any or all of the following, in its sole discretion: (i) remove any or all of your listings from KIN; (ii) cancel any or all of your pending orders; (iii) withhold any payments due to you; (iv) place limits on your buying and selling privileges; (v) charge your payment method for costs, expenses and fees incurred by KIN and or the buyer as a result of your action or inaction, including charging you for the cost of replacement guitars, the value of coupons and gift certificates provided to the buyer, reprinting fees incurred by KIN, rerouting charges imposed by carriers, and refunds to the buyer; (vi) ship the guitar back to the you at your cost (including any customs and duties amounts incurred by KIN) or permit you to consign your guitar to us; (vii) provide the counterfeit guitars to law enforcement or destroy the counterfeit guitars, (viii) temporarily or permanently suspend the account, and (ix) charge your payment method up to 15% of the transaction amount, in KIN's sole discretion, as a service fee. You hereby agree that each of the foregoing remedies are reasonable and justified upon KIN’s discovery of counterfeit guitars or fraudulent actions, even if those items or actions were not known by you at the time to be counterfeit or fraudulent (e.g., negligent fraud). You understand and agree that if we provide the counterfeit guitar to law enforcement, your communications and any property claim with respect to that item must be solely with that law enforcement agency and not with us. We may also use fraud protection measures, including algorithms and automated systems to monitor for fraud, which might result in cancellation of listings or sales or account suspension. If this occurs in error please contact us at We may also require additional identification information from you if you engage in certain high-value transactions or high overall payment volumes through KIN. ‍



We take the customer experience for buyers extremely seriously. We are always striving to create a positive experience to build a safe and trusted selling community. If KIN or buyers have issues with items that sellers sell on the platform, KIN may take action regarding their eligibility to sell and the fees at which they do so, at the company’s sole discretion. On the other hand, frequent successful transactions could result in better fees and services for sellers. ‍



We suspend sellers who, in our sole and reasonable discretion, attempt to sell inauthentic items, fail to follow through on confirmed orders, fail to follow shipping instructions, fail to operate in a timely manner, or otherwise engage in conduct detrimental to our community. If you feel as though your seller account was canceled or suspended by mistake, please contact us. ‍



All fees are paid in U.S. Dollars, unless otherwise stated. Seller agrees to timely pay any fees indicated in the KIN Service. Sellers will be assigned a certain status level based on the gross market value of the guitars they have sold through the platform. Once they have hit the thresholds laid out below, they will be eligible for the fee structure at that status level. For example, if someone sells their first guitar for $20,000, the fee associated with that sale will be 6% but the fee associated with their next sale will be 5.0% as they used their first sale to surpass the $25,000 threshold to reach Tier 2. Selling fees will be charged when the sale is confirmed. ‍





Your earnings will be added to your KIN account as soon as your guitars have been authenticated by our specialists and they can be withdrawn 2 business days later.  ‍



You will withdraw your funds from your account from within the KIN app via ACH. This will take up to 5 business days. Business days are Monday - Friday, excluding holidays and if you choose to withdraw after business hours, the first day would be the following business day. In order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Stripe, Inc. ("Stripe") and you must accept the Stripe Terms of Service and Privacy Policy. Any funds held in the Stripe account are held by Stripe's financial institution partners as set out in the Stripe Terms of Service. You authorize KIN to share your identity and account data with Stripe for the purposes of opening and supporting your Stripe account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Stripe account through KIN's application, and Stripe account notifications will be sent by KIN, not Stripe. KIN will provide customer support for your Stripe account activity. For assistance, contact



KIN actively protects our buyers and sellers. In order to do so, federal and state laws require us to obtain each seller’s full name and home address. We collect this information through our payment processors. This information will only need to be entered once and should be entered as it appears on a government issued identification, such as a driver’s license or passport. All personal information on KIN is secure and only used for order processing and account related matters. By submitting your information, you agree to our Terms of Service and Privacy Policy. If you have any questions, please contact us. ‍




A seller may receive a 1099-K when certain sales and transaction thresholds through third-party settlement organizations (e.g. Stripe, Paypal, Dwolla, etc.) are met. For that reason you would be asked to provide a Taxpayer Identification Number (usually your social security number) when setting up your account.  If you do not meet the threshold requirements set forth below, you may not receive a 1099-K.  ‍

Our third-party settlement organizations will mail out a 1099-K to you if the payment volume exceeds both of the thresholds below in a calendar year: Received at least $600 USD in gross payment from sales of goods, AND Received more than 200 separate payments over the course of a calendar year. ‍ ‍

If you believe you should have received a 1099-K and have not received one, please contact to find out if it has prepared one for you.  ‍

Sellers are responsible for keeping track of sales transactions and reporting any applicable income and expenses on tax returns. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for tax or accounting advice.